INFORMATION

 

PRE ORDER

pre ordered items take up to 35 days to arrive, however there very likely to arrive between 10/12 days. if your item hasn’t arrived after the 35 days, you can request a full refund depending on the situation.

CUSTOM FEES! 

one of our most  asked questions is “do i have to pay custom fees?” and the answers is; sometimes yes,- we can’t guarantee this. however if you don’t want to pay these charges please contact us, your order will be directly sent back to me and you will receive a refund. 

emails aren’t monitored 24/7, for a quicker answer- please contact us via instagram. @llsboutiquex

RETURN AND REFUND POLICY 

we have a 7- day return policy, which means you have 7 days after receiving your item to request a return. 

When returning an item, please make sure it’s in the condition it came in; unworn and unused, with tags, and in its original packaging. 

We do not offer paid returns, however if there was a fault in your order, your shipping will be payed for. We recommend sending your return via royal mail. When shipping off a return please include your order number on paper inside your package, and if you want an exchange or refund, if an exchange please say what- you will not be refunded shipping.